Order and Shipping

Thank you for shopping with us! Below is a clear and detailed overview of our shipping policy to ensure a smooth experience.

Processing Time
Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order ships, we’ll send you another notification with tracking information.

Shipping Timelines by Region

• United States: Delivery in 2–5 business days (processing time not included).
• Canada: Delivery in 2–5 business days (processing time not included).
• European Union (EU): Delivery in 1–7 business days (processing time not included).

Shipping Area

• United States: We currently ship to all mainland U.S. locations. Shipping to remote areas, islands, and dependencies (e.g., American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Puerto Rico, Alaska, Hawaii.) is not available at this time.
• Canada: For delivery reasons, we are unable to ship to Yukon, Northwest Territories and Nunavut.
• European Union (EU): Shipping is available to the following countries: Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Switzerland, Canada, Bulgaria, Estonia, Hungary, Latvia, Lithuania, Luxembourg, Romania, and Slovenia.

Shipping Rates
Free Shipping: Enjoy free Standard Shipping on all orders.

Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Shipping Issues
If your order arrives damaged or if you receive the wrong item, please contact us immediately at support-us@3itech.com. Include your order number and a photo of the item’s condition, and we’ll resolve the issue promptly.

Shipping Delays
Delivery times are estimates and may be impacted by circumstances beyond our control, such as weather conditions or carrier delays. Unfortunately, we are not responsible for such delays.

Contact Us
For any shipping-related questions or concerns, please don’t hesitate to reach out to us at support-us@3itech.com.