This policy aims to standardize the terms and conditions for returns, refunds, exchanges, and repairs for after-sales services, and to improve the quality and level of after-sales service.
This policy guarantees customers can request return and refund services, exchange services, warranty repair services, and other after-sales services for products purchased from 3i or authorized sales channels.
3.1. You may request return and refund services for products purchased from the 3i official website or authorized sales channels within 30 days from the purchase date, provided you have valid proof of purchase, the original receipt or invoice, or the delivery date (if the delivery date is later than the purchase date), without providing any reason. However, you are responsible for the return shipping fee. The return shipping fee will be deducted from the refund amount.
3.2. If a product purchased from the 3i official website or authorized sales channels has a manufacturing defect, you can contact the 3i after-sales service team to request a return and refund within 30 days of the purchase date, provided you have valid proof of purchase, the original receipt or invoice, or the delivery date (if later than the purchase date). We will cover the return shipping fee. After confirmation by 3i after-sales personnel, the original purchase price will be refunded to your account.
3.3 For products purchased from Amazon's official online store or other platforms, please refer to the platform's return and refund policy. For more detailed information, you can contact the seller to confirm the specific terms and conditions.
3.4 Notes on Returns and Refunds
3.4.1 When applying for return and refund services, please provide valid proof of purchase, original receipt, or invoice. Additionally, the original packaging and all accessories and gifts that came with the product should be included. If missing, a fee equivalent to the value of the missing parts will be charged.
3.4.2 When returning goods, please return the complete set (including original packaging, all accessories, and gifts) along with valid proof of purchase, original receipt, or invoice.
3.4.3 When returning goods, please send them to the designated address.
3.4.4 Returns without the seller's consent or returns via cash on delivery will be rejected.
3.4.5 If the product being refunded was purchased along with other discounted bundled items, we reserve the right to cancel such discounts at the time of refund through deductions or cancellations.
3.4.6 Refunds will be made using the same payment method, and the specific refund date may be affected by factors such as banks or payment institutions.
3.5 The following situations are not covered by return and refund services:
3.5.1 Failure to provide valid proof of purchase, original receipt, or invoice, or signs of tampering or alteration.
3.5.2 Requests for returns and refunds due to non-quality issues without providing relevant reasons must be made within 30 days of purchase with valid proof of purchase, original receipt, or invoice or delivery date. Requests outside this period are not covered.
3.5.3 Returned products, packaging, accessories, gifts, and user manuals are incomplete.
3.5.4 Any product malfunction or damage caused by human error, unauthorized modifications, improper installation, improper use, or failure to follow official instructions or manuals discovered after performing all appropriate tests.
3.5.5 After confirming the return and refund service, the corresponding goods are not sent within 14 days.
4.1 If a product purchased from the 3i official website or authorized sales channels shows a performance failure due to non-human damage, and this is confirmed by 3i after-sales personnel, you can request an exchange within 30 days of the purchase date, provided you have valid proof of purchase, the original receipt or invoice, or the delivery date (if later than the purchase date).
4.2 For products purchased from Amazon's official store or other platforms, please refer to the platform's exchange policy. For more detailed information, you can contact the seller to confirm the specific terms and conditions.
4.3 For products purchased from other sales channels, please contact the seller to confirm their exchange policy.
4.4 Notes on Exchanges
4.4.1 When applying for exchange services, please provide valid proof of purchase, original receipt, or invoice.
4.4.2 Returned goods should be well-packaged, and the labels and markings on the returned goods and accessories should show no signs of tampering or alteration.
4.4.3 When returning goods for exchange, please return the complete set (including original packaging and accessories) along with valid proof of purchase, original receipt, or invoice. After inspection and confirmation, you will receive a new product of the same model and specifications.
4.5 The following situations are not covered by exchange services:
4.5.1 Failure to provide valid proof of purchase, original receipt, or invoice, or signs of tampering or alteration.
4.5.2 Requests for exchange services made after 30 days from the purchase date, with valid proof of purchase, original receipt, or invoice or delivery date.
4.5.3 Returned goods, outer packaging, and user manuals are not intact.
4.5.4 Other legal or detected issues where the returned machine has no quality problems according to 3i after-sales service personnel.
4.5.5 Any product malfunction or damage caused by human error, unauthorized modifications, improper installation, improper use, or failure to follow official instructions or manuals discovered after performing all appropriate tests.
4.5.6 After confirming the exchange service, the corresponding goods are not sent within 14 days.
5.1 We guarantee that the 3i product you purchased, within one year from the purchase date, will be repaired if the product shows a performance failure due to non-human damage, provided that the product is stored, handled, installed, used, and maintained according to 3i instructions. The repair request must be confirmed by 3i after-sales personnel.
5.2 Warranty Period Definition
5.2.1 The product warranty takes effect from the purchase date, with valid proof of purchase, original receipt, or invoice or delivery date (if the delivery date is later than the purchase date).
5.2.2 If the valid proof of purchase, original receipt, or invoice is lost, the warranty period will start three months after the Monday of the week in which the product was manufactured.
5.2.3 After exchange service, the warranty period will start from the exchange date, and valid exchange proof must be provided.
5.2.4 The warranty period for repaired or replaced parts is three months from the date of repair or replacement, or the remaining time of the original product's warranty, whichever is longer.
6.1 This policy does not cover:
6.1.1 Consumable parts of the product, such as side brushes, roller brushes, drums, HEPA filters, dust bags, and cleaning solutions, unless the damage or defect is caused by the material or workmanship failure of non-consumable parts.
6.1.2 Normal wear and tear or cosmetic damage, including but not limited to scratches, dents, and broken plastic parts.
6.1.3 Products from brands other than 3i, even if sold bundled with the product.
6.1.4 Labels or serial numbers that are tampered with, smudged, difficult to identify, or show signs of alteration.
6.1.5 Products lost or stolen after purchase.
6.2 This policy does not cover damage or defects caused by the following:
6.2.1 Misuse, accidents (such as collisions, fires, liquid exposure), negligence, abuse, excessive pressure, unauthorized modifications or repairs, improper installation or wiring, improper storage, use of incompatible parts and accessories, or any unauthorized changes to the product, including but not limited to modifications by anyone other than 3i or authorized service providers.
6.2.2 Use of accessories, attachments, or cleaning solutions not manufactured or explicitly approved by 3i.
6.2.3 Services provided to the product by anyone other than 3i or authorized service providers.
6.2.4 Unreasonable or unintended use of the product, failure to follow 3i manuals, quick start guides, and websites, or failure to perform routine maintenance.
6.2.5 Exposure to extreme environmental conditions such as high humidity, extreme temperatures, or direct sunlight.
6.2.6 Use of the product in commercial or non-residential environments unless the product is specifically designed and marketed for such use.
6.2.7 Use of the product outdoors unless the product is specifically designed and marketed for outdoor use.
6.2.8 Unauthorized software updates, modifications, or changes.
6.2.9 Failure to follow the product's software or firmware update procedures as recommended by 3i.
6.3 The warranty eligibility under this policy will be void in the following cases:
6.3.1 Violation of the terms of this warranty policy or any agreement with 3i.
6.3.2 Failure to return the product to 3i after a refund.
6.3.3 In cases of suspected fraud, counterfeit, stolen, or lost products during transit, 3i reserves the right to deactivate the product.
7.1 Damage caused by unauthorized disassembly or repair by institutions or individuals not authorized by 3i.
7.2 Damage resulting from improper use, maintenance, or storage as outlined in the product manual, or from using unofficial accessories.
7.3 Tampering with or altering labels, device serial numbers, or anti-counterfeit markings.
7.4 Normal wear and tear during usage, as well as consumable parts.
7.5 Inability to provide a purchase order screenshot or valid invoice, or exceeding the valid Three Guarantees period.
7.6 Damage caused by natural disasters or accidents beyond control.
7.7 Paid repair service rates outside the warranty include material, labor, and transportation fees. 7.8 Specific rates will be confirmed by 3i after-sales personnel after inspection.
7.8 The specific service charge will be confirmed after inspection by the 3i after-sales service personnel.
No claims or litigation may be brought against 3i for violations of this policy or transactions under this policy more than one year after the cause of action arises. In any case, our maximum liability must not exceed the purchase price paid for the product. (if there is a conflict between a warranty policy and local laws and regulations, the local laws and regulations will take precedence)
9.1 Unless specifically required, please do not send severely damaged batteries with issues such as swelling or leakage. If sent, they will be discarded by 3i.
9.2 Only products purchased from 3i or authorized dealers are eligible for after-sales services under this policy.
9.3 Due to differences in product versions, 3i products do not support international warranty services. After-sales services for products purchased from 3i dealers will be provided by the respective dealer, and after-sales services for products purchased from the 3i official online store will be provided by the 3i after-sales service team.
9.4 If the recipient's address provided by the customer is incorrect, or the recipient refuses to accept the goods, the customer will bear any resulting losses.
9.5 If goods are undelivered or refused, we will store the goods for you, and any storage fees and other potential charges will be your responsibility. If goods are not claimed within 30 days, the 3i repair center reserves the right to dispose of them.
9.6 Before sending the product for repair, please remove any attached custom items or decorations (including but not limited to decorative stickers, UAS stickers, paint, etc.). The 3i repair center is not responsible for any damage or loss of such personalized items or decorations.
9.7 To protect your rights, please inspect the purchased product upon receipt to ensure it is intact and free of any damage due to logistics issues or other reasons. If the outer packaging is damaged, please refuse to accept the package and return it to the courier company. If the recipient authorizes the courier to deliver the package to a designated location without signing for it in person, any resulting loss or damage will not be our responsibility. If you notice any internal abnormality or damage to the product even though the external packaging is intact, you must contact the 3i dealer or after-sales team within 24 hours; otherwise, the issue won’t be handled.
+1 (866) 288-8883 (Mon. to Fri. 8:00--17:00, CST)
support-us@3itech.com
